Did you know that every second 14 blogs are added online? Blogs and forum based websites are becoming fast popular. Blogs cater to every taste and all genre conceivable. The reason why blogs are more popular than websites themselves are because of the fact that they are quite dynamic and can be operated by an average computer user. Of course, it is an unbeatable communication tool online, influencing opinions and fostering interactions.
There is a strong connection underlying the concept of online reputation management and blogs. Online reputation management is a developing field that encompasses public relations and search engine optimization. In forum sites as well as blogs, people freely air their views and express their feelings about a certain brand or product. Consumers can be either patronizing or ruthless. Why just the consumers? Even the employees who had a bad experience with the company can bad mouth the products and the company, affecting the brand image of the product in the process.
It is amazing the way blogs have changed from an outlet for expressing teenage angst to a rewarding and productive tool for business houses. There have been many instances in which companies have resorted to their corporate blogs as a way of damage control. There has been a conscious move to enhance the brand reputation within the top 10 results of a search engine.
It is not just the consumers who are influenced by negative posts or ill-feeling written about a product or company in the search engine. Even a client who is thinking about partnering with a company may think twice after reading a negative post. Let us say you have pitched a proposal with a client and he is ready for a merger. Just before taking the plunge, he checks online through Google or any other search engine about your company. He comes across the not-so-flattering pieces of information written about our company in the top ten search results. Will he like his company to be dragged into this? Surely, he will reconsider; in most probabilities, he will head for the exit. There is thus a need for online reputation management to straighten things, undo what is wrong, address consumer grievances in their blogs and make sure that the corporate image is maintained. This is the key to successful online reputation management.
1 comment:
Good point made by you Starwin!
Before the rise of blogs and community sites one could only able to get information about a Product/Company through people around his/her community. But now when blogs are developing at a rapid pace everyone can know about u by reading the comments left by the consumers not only in USA but around the globe.
Online Reputation Management has certainly become so important. We can't ignore this. But thanks to ORM tools available in the market. I have used AirCheese. It helps me a lot. Try out its beta version which is available for free.
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